Policy
Returns & Refunds Policy
At Luwa by Design, every piece — whether ready-to-wear or bespoke — is cut and sewn to order. Because of this, we do not offer returns, refunds, or exchanges once an order has been placed and payment confirmed.
Exception: Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery via WhatsApp with photos of the item. We will review and arrange a replacement or resolution at no additional cost to you.
Bespoke Orders
For bespoke/custom pieces, measurements and specifications are provided by you at the time of ordering. We are not responsible for sizing issues that result from incorrect measurements submitted during the intake process. Please review our size guide and measurement instructions carefully before submitting your order.
Cancellations
Once production has begun on your order, payments made are non-refundable. If you need to cancel before production starts, contact us as soon as possible via WhatsApp.
Questions
If anything is unclear, reach out to us via WhatsApp or email before placing your order — we're happy to help you get it right the first time.