Luwa by Design

Policy

Privacy Policy

Luwa.ng Limited (trading as Luwa by Design) respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

Information We Collect

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    Contact details: name, email address, phone number

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    Delivery information: shipping address, city, country

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    Bespoke order details: measurements and garment preferences, if you submit a custom order request

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    Payment information: we do not collect or store your card details. Payments are processed securely by Paystack, our payment processor.

How We Use Your Information

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    To process and fulfil your orders

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    To communicate with you about your order via email or WhatsApp

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    To respond to bespoke order requests

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    To improve our website through anonymous usage analytics

Sharing Your Information

We do not sell your personal information to third parties. Information is shared only with:

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    Paystack, to process payments securely

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    Delivery/courier partners, solely to fulfil your order

Data Storage

Your information is stored securely using Sanity, our content and data management provider.

Cookies & Analytics

We use Google Analytics to understand how visitors use our site. This data is anonymized and does not personally identify you.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us via WhatsApp or email.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Contact

Questions about this policy can be directed to us via WhatsApp or email.

Last updated: August 1, 2026